Frequently Asked Questions
General
What does H2O International offer?
H2O International offers water filtration solutions for a variety of everyday applications, including the entire home, kitchen, bathroom and shower, laundry, boats and RVs, and office and business environments.
How do I know which water filter is right for me?
The right product depends on where you need filtration and what type of solution you're looking for. You can browse our collections by application or review the individual product details to find the option that best matches your needs.
Where can I use H2O International products?
Our selection includes solutions for whole-home applications, kitchens, showers, offices and businesses, boats and RVs, and other everyday water needs.
Products & Variations
Do your products come with different options?
Some products are available with different options or variations. Available choices will be displayed directly on the individual product page.
Can I purchase a replacement cartridge without buying a new system?
Yes. Where applicable, replacement cartridges are available as an option on the same product page as the filtration system, so you don't necessarily need to purchase a separate system.
Why don't I see some replacement cartridges as separate products?
Replacement cartridges may be offered as variations of their related filtration system rather than as separate product pages. This keeps the shopping experience simpler and allows you to select the appropriate option from one product page.
Can I subscribe to replacement cartridges?
Subscription options may be available for eligible products with replacement cartridges. If a subscription is offered, the available option and pricing will be shown on the product page.
Can I choose a product color?
For products where color is available as an option, the available colors will be displayed on the product page.
Categories
What is available in the Entire Home collection?
The Entire Home collection includes whole-house filtration and water-conditioning solutions designed for whole-home applications.
What can I find in the Kitchen collection?
Our kitchen selection includes countertop filters, undersink filtration systems, and reverse osmosis solutions.
Do you offer shower filtration?
Yes. Our Bathroom & Shower collection includes filtered showerheads, inline shower filters, and shower-arm filtration options.
Do you offer filtration for Boats & RVs?
Yes. We offer filtration solutions that can be used for Boats & RV applications.
Do you offer products for offices and businesses?
Yes. Our Office & Business collection includes filtration solutions suitable for workplace and business environments.
Do you offer products for laundry applications?
Yes. Selected filtration solutions can also be used for laundry applications.
Orders & Shopping
How can I place an order?
Simply browse our collections, select the product you need, choose any available options, and add the product to your cart. You can then proceed through checkout to complete your purchase.
Can I order multiple products from different categories?
Yes. You can add products from different collections to the same shopping cart and complete your order through a single checkout.
Can product availability or options change?
Yes. Product availability, variations, and pricing can change. The current options and pricing displayed on the product page are the ones available for purchase.
Shipping
Do you offer shipping?
Yes. Shipping is available through the store, with shipping options and applicable costs presented during the ordering process.
How much does shipping cost?
Applicable shipping costs depend on the order and available shipping options. Any applicable shipping charges will be shown during checkout.
Can I track my order?
Yes. The store includes a Track Order option so customers can check their order status.
Returns & Support
What if I have a question about a product before ordering?
If you need help choosing a product or understanding an option, you can contact our support team and we'll help you find the right solution for your needs.
How can I contact H2O International?
You can reach us through the Contact Us section of the store for questions about products, orders, or other assistance.
Where can I find your return policy?
Our complete return policy is available through the store's Return/Refund Policy page.
Where can I find your shipping policy?
You can review the complete details on our Shipping Policy page.
Payments & Checkout
Is checkout secure?
Yes. Orders are processed through the Shopify checkout system, providing a secure checkout experience.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and the payment options enabled for the store.
Account & Promotions
Will you offer discounts?
H2O International may offer promotional discounts from time to time. Any active promotions or discount codes will be subject to their stated terms.
How can I receive H2O International updates?
You can subscribe to the H2O International newsletter to receive product updates, helpful water-related information, news, and other communications.
Do you offer an email discount?
An email-based discount popup is planned for the store, where customers can enter their email to receive the applicable offer.